ORDERING INFORMATION
TELEPHONE ORDERS: Please prepare your order before calling. We are available to take orders Monday through Friday, 11am  to 6pm, Saturday, 11am  to 4pm, Eastern Standard Time. Our telephone number is 1-502-345-7874. For questions regarding item information, previous order status or other service-related matters, please call 1-812-218-0566 and leave a brief message.  To eliminate telephone charges on you, we will  return your call as soon as possible.
 
EMAIL ORDERS:  You mail email your order to aac23@juno.com for in store pick-up or special requests.
 
MAIL ORDERS: It is important that you give us your complete name, customer  number, address, and telephone number. Also kindly furnish us with all the descriptive information needed to promptly process your order. Please show quantity, item number, description, unit price and total.
 
SHIPPING & HANDLING: The total amount of  on-line orders under $25 add $6.00 for estimated freight and $3.00 for handling charges on your order. This is an estimate only, any overpayment or underpayment will be credit or debit to your on-line account. Please try to use any credit due you within three months and provide the order number that the credit was issued from.
RETURNS:You as a customer are what helps keep us in business.  You are important to us and it is our desire to please you. We want you to be 100% satisfied with your merchandise.  If for any reason, you are not completely satisfied, you may return the merchandise for exchange, replacement, refund or credit, in the amount of the purchase price (shipping/handling cost are excluded). We must receive returned merchandise before exchanges can be made. Merchandise returned after 90 days from the date of invoice will be subject to a 20% restocking fee. Merchandise that is older than one year from the invoice date or not in the original condition cannot be returned. Please pack your return carefully, we cannot be held responsible for items damaged during return shipping.
 
LOSS/DAMAGE CLAIMS:  If your shipment is damaged in transit, you must contact the carrier for an inspection; we are unable to file these claims.  Any claims involving shortages or errors on our part must be made within 7 days after arrival of shipment. No deductions will be allowed from invoice for damaged or lost goods without prior approval from us.

TERMS OF PAYMENT:  Payment must be received with your order. We accept Visa and Mastercard, bank draft or a money order.  We also accept COD orders. COD orders must be paid by certified check or money order.  There is an additional fee of $5.95 on all COD orders.  Please note: COD delivering carriers do not accept cash COD payments.
 
PRICES:  We reserve the right to make changes in prices and/or policy as may be deemed necessary without advance notice.
 
BACKORDERS:  Backorders are not accepted on COD orders unless the entire COD order ships complete. Backorders under $10 will automatically be cancelled unless you request they be shipped when available. A handling fee of $2.00 will be added to all backorders under $10. You may cancel your backorder and reorder at a later date.